Customer service is more than a policy. It is a critical element of your business. With increasing competition in the marketplace, superior customer care can be a determining factor when shoppers must decide where they’ll go for goods and services. Whenever an employee is involved, whether by phone or in person, the customer will remember the outcome - whether it be good or bad.

Customer Service

• The Basics of Customer Service
• Corporate Culture and Employee Participation - The Basis of Customer Service
• Call Centers: Is 1(800) Still the Magic Number?
• Brick and Mortar: Cementing Customer Satisfaction
• Online Retail: Cyber-Satisfaction for Real Customers
• Online Service Savvy: Build Superior Customer Support
• Creating and Measuring Customer Satisfaction
• Loyal Customers Build Business
• Outsourcing Customer Service: Getting Satisfaction